Sign Up for the CUNY A!ert System!

If you are not already signed up you should take the time to go ahead and sign up now.  The CUNY A!ert system is the primary means of notifying students of campus closings.

http://www.cuny.edu/news/alert.html

What is CUNY A!ert?

CUNY A!ert is an emergency notification system that enables the University’s campuses to advise students, faculty and staff of an emergency (a severe hurricane or snowstorm, for example), and provide timely information to protect lives and minimize campus disruption. CUNY has worked with the State Emergency Management Office to utilize the state’s all-hazards alert and notification system, NY-Alert, for use by the CUNY campuses.

Depending upon the severity of the incident, CUNY A!ert messages can range from specific instructions to general warnings. These notifications will be sent to members of your campus community who have signed up for CUNY A!ert. Messages can be received via cell phone (text and/or voice), land line telephone and e-mail. You must “opt in” to receive alerts, and you can choose your preferred format or formats to receive the messages. Stay alert! Sign up at your campus today for CUNY A!ert!

How to Sign Up

To sign up for CUNY A!ert at your campus visit www.cuny.edu/alert for step-by-step instructions. You’ll be asked to provide at least one email address. You may also include a cell phone number and a provider to receive text message alerts and a phone number, either cell or land line, to receive voice alerts. You may list one phone number for each of these options, but you should be aware that the alert system will attempt to contact every number you list. Therefore, we advise that you list your preferred number for text messaging and/or your preferred number for voice messages. We suggest that you avoid using a CUNY phone number so that you can be reached at all times.

Are all CUNY campuses participating in CUNY A!ert?

Yes. All students, faculty and staff are urged to sign up for CUNY A!ert at your campus.

When and how can students, faculty and staff sign up?

To sign up for CUNY A!ert at your campus log on to www.cuny.edu/alert and follow the instructions. Enrolled students, including continuing education students, faculty, staff and other members of the campus community, are eligible to sign up.

What are the benefits of CUNY A!ert?

  • CUNY A!ert provides a secure, web-based emergency alert system for the entire CUNY campus system.
  • CUNY A!ert is an opt-in system, which means you choose to participate, and you select the way you want to be notified.
  • CUNY A!ert is available to you even if you are presently registered with another emergency notification system.

What types of “Emergency Messages” may I receive?

Primarily, you may receive messages for emergency events. Here are a few examples:

  • Weather - severe weather conditions to include flooding, snow/ice/cold, thunderstorm, wind, tornado or hurricane.
  • Fire – fire to building(s), wildfires, local community or industry that endangers a campus.
  • Bomb Threat/Suspicious Package - based on intelligence that indicates the threat is credible.
  • Civil Disturbance - large group disrupting normal campus activities.
  • Hazardous Material - dangerous or hazardous material incident that may pose a risk to the college community
  • Major Road Closing/Off Campus Incident - unanticipated external event that would disrupt safe passage to and from a campus.
  • Medical Emergency - epidemic or event with mass casualties.
  • Personal Safety - situations that include use of weapons, violence, perpetrator(s) at large, active shooter, hostage situation or missing persons. Any situation on or off campus that constitutes an ongoing or continuing threat to person or property.
  • Utility Failure – a major disruption or damage to utilities including gas, electricity or water.

Depending upon the severity of the incident, CUNY A!ert messages can range from specific instructions to general warnings. These notifications will be sent to members of your campus community who have signed up for CUNY A!ert. Messages can be received via preferred phone (text and/or voice), telephone and e-mail. You must “opt in” to receive alerts. The CUNY A!ert system is operational and available for all campuses. Once your registration is completed, it may take up to 7 days to validate your registration and activate your account to receive alerts.

How can I modify my CUNYA!ert profile?

Log in to the CUNY Portal and click on the CUNY A!ert logo. Click on Phone Numbers tab if you want to change the telephone numbers information in your profile. Click on the Messaging tab if you want to change your text messaging information.

How can I unsubscribe from CUNY A!ert?

Log in to the CUNY Portal and click on the CUNY A!ert logo and click on the Unsubscribe tab.

CUNY A!ert Campus Testing:
Why am I not receiving any alert?

Please be sure to check your registration profile on the CUNY A!ert system first, before pursuing any other inquiry path. Your profile should be up-to-date and reflect all your choices regarding communication channels. Please note that even if you have properly completed the rest of the registration process, you must also have completed the check-off on page 4, indicating that you have read and agreed to the conditions of the subscription agreement. Subscriptions are not considered complete until this box has been checked and submitted.

Why am I receiving multiple emails with the same content?

Login to the CUNY Portal and then to the CUNY A!ert system to review your Personal Information in the registration pages. If you signed up to be notified by more than one CUNY campus, you may receive multiple copies of alerts across all channels that you subscribed for – e.g. email and text for this test, otherwise also telephone & IM.

Why am I not receiving text messages?

Check on the third CUNY A!ert registration page to determine whether you selected a carrier (e.g. Verizon, AT&T, etc) for text messaging. Then check whether your telephone number provided for texting is correct and up-to-date. Do you currently receive other text messages on this phone line?

Why am I not receiving a voice message regarding the current alert?

The current CUNY A!ert Campus-wide testing calls for Alert Notifiers to only be sending email and text messages. While Email will always be a part of every alert, as far as the other communication channels, the administration on each campus will normally decide which ones will be used for each alert situation. This means that for each alert, the types of channels utilized to contact you will reflect a combination of what the Notifier sends and what channels you have subscribed for.